Blog about selling through live chat

The Talkoly blog on selling and service in live chat

We write for online store owners, managers and chat agents. Plain language, real examples and ready-to-use templates you can put to work straight away. We walk through real situations in an online store, from the first chat message to the review after delivery.

What we cover

• Selling in chat: sales scripts, handling objections, upselling, abandoned carts.
• Customer service: standards, response time, reply templates, dealing with reviews.
• Keeping a store running during air raid alerts and power outages.
• Delivery and payments: Nova Poshta waybills, online card payments, monobank invoices.
• CRM, messengers and marketing: Viber, Instagram, mailings, promo codes, UTM tags.
• Choosing tools: live chat, chatbots, CRM, side-by-side comparisons and switching from other chats.
• Launching a store: KVED codes, privacy policy, product returns.

Who writes it

The articles come from the Talkoly team. We build live chat for online stores, so we see what shoppers ask and what sellers struggle with every day. That’s why we focus on advice you can use today — whether or not you use our product. No fluff — just clear steps, examples and checklists for your own store.

Where to start

If you’re still choosing a tool, start with live chat for website. Want to close sales right in the conversation? See how payments in chat, Nova Poshta tracking and upselling work. For running a store in tough conditions, read about air raid and blackout mode. And once customers start piling up, you’ll want a CRM for your online store.