UAENTry for free

Chat on your website in 2 minutes

Ready-made plugins for WordPress and OpenCart — your site ID is already inside. For other platforms, it’s one line of code.

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WordPress / WooCommerce

The Talkoly live chat plugin. Shoppers who are logged in arrive in the chat with their name, email and phone number.

Dashboard → Settings → Websites → “WordPress plugin”
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OpenCart 3

An OCMOD module: upload it, refresh the modifications — and the chat is on every page.

Dashboard → Settings → Websites → “OpenCart module”
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Any website

One line before </body>. After installing, click “Check” in your dashboard.

Horoshop, Prom, Tilda, Shopify, Wix, custom-built sites

Before you install

Sign up for Talkoly, no card needed, and add your website’s name and domain. The code and plugins then appear under “Settings → Websites”. The code looks like this:

<script src="https://talkoly.com/w.js" data-site="ID" async></script>

WordPress and WooCommerce

  1. In your Talkoly dashboard: Settings → Websites → your website → “WordPress / WooCommerce plugin”. The talkoly-wordpress.zip file will download.
  2. In your WordPress admin: Plugins → Add New → Upload Plugin → choose the file → Install Now → Activate.
  3. Done. Settings (turning the chat off, sending shopper details) are under “Settings → Talkoly chat”.

See also: live chat for WooCommerce.

⬇ Download the WordPress pluginYou’ll need to sign in — your site ID will be built into the archive.

OpenCart

  1. OpenCart 3: download talkoly.ocmod.zip from your Talkoly dashboard.
  2. OpenCart admin → Extensions → Installer → “Upload” → choose the file.
  3. Extensions → Modifications → the blue “Refresh” button in the top right corner. The chat will appear on your site.
  4. OpenCart 4 and 2: Design → Theme Editor → common/footer → paste the code before </body> → Save.

⬇ Download the OpenCart module (OCMOD)You’ll need to sign in — your site ID will be built into the archive.

No module — via the “Analytics code” (OpenCart 2 and 3)

  1. Copy the chat code in your Talkoly dashboard: Settings → Websites → your website.
  2. OpenCart admin → Extensions → Extensions → type “Analytics” → Google Analytics → ✏️ Edit.
  3. Paste the chat code into “Google Analytics Code” (if there is already Google code, add ours on a new line below it), set Status to Enabled → Save.
  4. Done — the chat appears on every page. This doesn’t touch the theme, so it survives theme updates. OpenCart 4 works the same if the Google Analytics extension is installed.

See also: live chat for OpenCart.

Horoshop

  1. Copy the code in your Talkoly dashboard: Settings → Websites → your website.
  2. Horoshop admin → Settings → Integrations → “Additional code” (or “Third-party scripts”), the block for code inside <body>.
  3. Paste the code and save. Open your site and click “Check installation” in your Talkoly dashboard.

See also: live chat for Horoshop.

Prom.ua

  1. Prom dashboard → Settings → Website settings → “Code to insert”.
  2. Paste the Talkoly code into the field for code at the bottom of the page and save.

See also: live chat for Prom.ua.

Tilda

  1. Site Settings → More → “HTML code for the HEAD tag” — paste the code.
  2. Publish all pages again.

See also: live chat for Tilda.

Shopify

  1. Online Store → Themes → Edit code → theme.liquid.
  2. Paste the code before </body> and save.

See also: live chat for Shopify.

Shopper details from your website

If a shopper is logged in on your site, you can pass their details — the operator will see right away who is writing. Add this before the chat code:

<script>window.TalkolyUser = { name: "Olena Koval", email: "olena@example.com", phone: "+380671234567" };</script>

The chat isn’t showing: what to check

  • The code is pasted before </body> (on Horoshop, in the block for <body>) and the changes are saved.
  • The site cache is cleared, if you use a caching plugin.
  • Click “Check installation” in your dashboard.

After installing: what to set up first

  1. Telegram. Go to “Settings → Telegram” and reply to customers from your phone. More: Telegram live chat.
  2. Widget look. Colour, greeting and topic buttons such as “Delivery” or “In stock?” are under “Settings → Websites and widget”.
  3. Working hours. Outside them, the chat shows an auto-reply and an offline form.
  4. Air raid and power cut mode. Choose your region, and during an alert the chat explains the delay to customers by itself.

Video walkthrough: how to use Talkoly.

Frequently asked questions

Will the chat slow down my website?

No. The widget loads after the main content of the page and doesn’t affect how quickly it appears.

Can I hide the chat on mobile or on certain pages?

Yes, on every plan, including the free Start plan. The widget can be hidden on mobile devices or on specific pages of your site.

Do I need a developer to install the chat?

No. Use the WordPress or OpenCart plugin, or paste one line of code in your admin panel.

Didn’t work? Write to us in the chat on this page or at support@talkoly.com — we’ll show you where to paste the code, or install it together with you.