An online consultant that works like your best salesperson

What an online consultant for a website is

An online consultant is the round chat button in the corner of your website. A shopper taps it and types a question. They don’t need to sign up, call you or look for your number in a messenger. You see the message in the dashboard, in the app on your phone or in Telegram, and reply from wherever suits you.

How the online consultant works, step by step

1. The shopper opens the chat and taps a topic button such as “In stock?” or “Delivery”, or types their own question.
2. The message appears straight away in “Conversations”. An orange timer shows how long the customer has been waiting.
3. An operator replies. Common answers are inserted with “/”, and a product card from your feed takes two clicks.
4. When the customer is ready, the operator creates a monobank or LiqPay invoice. Once it’s paid, “✅ Paid” appears in the conversation.
5. The operator adds a Nova Poshta waybill, and the customer can see the parcel status.

An online consultant for an online store: three examples

• A pet shop. A visitor has spent several minutes on a puppy food page. The operator spots this in “On the site now” and writes first: “Need help choosing the bag size?” Then they suggest a bowl and send its product card into the chat.
• Phone accessories. A customer isn’t sure a case will fit their model. They send a photo of their phone, and the operator replies with a photo of the case on a similar device. The order is placed in the same conversation.
• Cosmetics. A customer wants a cream in the large size, which is out of stock. She leaves her contact through “We’ll let you know when it’s back” instead of leaving for good.

Who it’s for

• Online stores on Horoshop, Prom, OpenCart, WooCommerce, Shopify.
• Services with appointments — beauty salons, clinics, car repair shops: the consultant collects a phone number and preferred time.
• Several stores — all sites in one dashboard, each with its own color and greeting.

Why it beats a phone line or a call-back form

• Shoppers don’t have to call. Many find typing easier.
• One operator handles several chats at once.
• A call-back form makes people wait. In the chat, the answer arrives while they’re still on your site.
• You see the page, city and source each customer came from, and every conversation is saved in the dashboard.

A consultant even when you’re offline

• The offline form collects a phone number or Telegram contact — you reply in the morning.
• Working hours and an auto-reply outside them.
• The AI assistant answers from your help articles and hands tricky questions to people.
• “Air raid and power cut” mode explains delays to customers during alerts and outages.

A free online consultant: what the Start plan includes

If you answer questions yourself, the free plan is often enough: 1 operator, 1 website, replies from Telegram, the offline form and 30 days of chat history. It has no time limit, and we don’t ask for a card.

Details: free live chat and pricing.

How to add the online consultant to your site

1. Sign up and add your website: its name and domain.
2. Paste one line of code before </body>, or download the WordPress or OpenCart plugin.
3. Click “Check installation” in your dashboard and connect Telegram.

Frequently asked questions