This is an English translation for convenience. The Ukrainian version is the legally binding one and prevails in case of any discrepancy. Read the Ukrainian version.
1. General
These terms supplement the public offer and the Privacy Policy. By using Talkoly, you agree to them. If you register on behalf of a company, you confirm that you are authorized to do so.
2. Account
- Provide real information and a working email address — important notifications are sent to it.
- Do not share your password with others. Invite colleagues as operators — that way everyone has their own login and you control access rights.
- The account owner is responsible for the actions of all operators they have invited.
- Install the widget only on websites you own or manage on the owner’s behalf.
3. What is prohibited
- sending spam and advertising to people who have not agreed to receive it;
- selling goods and services prohibited by law, engaging in fraud, phishing or extortion;
- distributing illegal content, including content that violates children’s rights, incites violence or infringes copyright;
- impersonating other people or companies;
- attempting to access other people’s accounts, overloading the service, circumventing plan limits, or analyzing the service’s code in order to copy it;
- using the service for the benefit of the aggressor state or of persons subject to sanctions in Ukraine.
4. Your content
Messages, files, template texts, products and contacts belong to you. You grant us the right to store and process them only to the extent necessary for the service to work. You are responsible for having a legal basis to process your customers’ data and for informing them about it — for example, by linking to your store’s privacy policy.
5. Integrations
Telegram, monobank, LiqPay, PrivatBank, Nova Poshta, Checkbox, SMS services and others are connected with your access keys and operate under the rules of those services. Keep your keys secret and revoke them if you suspect a leak. We are not responsible for failures or changes in the operation of third-party services.
6. Service availability
We aim to keep the chat running around the clock, including during air raid alerts and power outages. We carry out scheduled maintenance at night and give advance notice. During outages, visitors’ messages are not lost: they are saved and delivered as soon as the connection is restored, provided the visitor’s browser remained open.
7. Suspension of access
We may suspend an account if it violates these terms, threatens the security of the service or other customers, or if required by law. We usually warn you first and give you time to fix the violation. You can always export your data, except where this is prohibited by law.
8. Intellectual property
The software, design, name and logo of Talkoly belong to us. You receive the right to use the service within your plan, but not ownership of it. You may mention Talkoly as your chat service, for example in your website’s description.
9. Contacts
To report a violation or ask a question: support@talkoly.com, [телефон].