Contacts and company details
Write to us — we usually reply within an hour during working hours.
Support
Questions about setup, integrations or how the chat works.
support@talkoly.comMon–Fri, 9:00–19:00 · chat with us in your dashboardStore chains and agencies
More than 10 operators, a dedicated server, a partner program for web studios.
[телефон]We’ll discuss terms and help you move overInvoices and documents
Invoices for sole proprietors (FOP) or companies (LLC), completion certificates, changes to billing details.
support@talkoly.comInclude your dashboard email in the messageCompany details
Documents (in Ukrainian): public offer · privacy policy · terms of use · customer data processing
How to reach Talkoly support
Questions about setup, integrations or how the chat works? Email us or message us through the chat in your dashboard. We answer during working hours, Monday to Friday, 9:00–19:00. Invoices for sole proprietors or companies, completion certificates and billing changes are handled by email too — just include your dashboard email in the message.
Support on each plan
- Start — support by email.
- Business — Telegram during working hours.
- Pro — priority support in Telegram.
Many answers are already in our guide on how to use Talkoly: installing the chat, connecting Telegram and setting up the widget. Ready-made plugins for WordPress and OpenCart, plus guides for other platforms, are on the install page.
Partnerships
For store chains and teams that need more than 10 agents, we offer custom terms: a dedicated server, a contract and invoices for companies, and help with migration and team training. Web studios, freelancers and marketers can join our partner program and earn a share of every payment their clients make. You can compare plans on the pricing page.