Pay for your account, not for every operator
Prices in hryvnias, with no hidden extras. Your first 14 days include every feature of the Pro plan for free — no card needed.
Start
To try the chat on one website.
- 1 operator, 1 website
- Live chat and replies from Telegram
- Who’s on your site right now
- Customer contacts
- 30 days of chat history
Business
For a store that wants to sell in the chat.
- Up to 3 operators and 3 websites
- Product upsells and a mini-game
- monobank / LiqPay payments and Nova Poshta tracking in chat
- “Air raid & power cut” mode
- Reply guarantee and “Ask a friend”
- Departments, help articles, tags and export
Pro
For a team and several stores.
- Up to 10 operators, unlimited websites
- Everything in Business
- Viber, Instagram and Facebook in one inbox
- CRM: deals and reminders, scenarios, rule-based invitations
- Sales analytics, sources, lost customers, weekly reports
- AI assistant, instalments, Checkbox receipts
- Pop-ups and follow-ups, mystery shopper, scoreboard, webhooks
Custom limits, a dedicated server, a contract and invoices for companies, plus help with moving over and training your team.
- ✓ 14 days, everything free
- ✓ No card needed to start
- ✓ Pay by card or by invoice for sole proprietors (FOP) and companies (LLC)
- ✓ Cancel in one click
All features by plan
More than 70 features. Everything in Start is free forever.
| Feature | Start0 ₴ | Business499 ₴/mo | Pro999 ₴/mo |
|---|---|---|---|
| Chat on your website | |||
| Operators | 1 | 3 | 10 |
| Websites | 1 | 3 | Unlimited |
| Conversations and visitors | Unlimited | Unlimited | Unlimited |
| Chat history | 30 days | All | All |
| Widget in your site’s colors: position, size, button, font | ✓ | ✓ | ✓ |
| Greeting and up to 6 topic buttons | ✓ | ✓ | ✓ |
| Operator photos and avatars in the widget | ✓ | ✓ | ✓ |
| Who’s on the site: page, city, traffic source | ✓ | ✓ | ✓ |
| Message a visitor first | ✓ | ✓ | ✓ |
| Offline form and collecting contacts at night | ✓ | ✓ | ✓ |
| Files, photos, voice messages | ✓ | ✓ | ✓ |
| Short round video messages from the camera | — | ✓ | ✓ |
| Customer rates the conversation | ✓ | ✓ | ✓ |
| Continue the chat on a phone (QR code) | ✓ | ✓ | ✓ |
| View the page together with the customer | — | — | ✓ |
| Languages and separate greetings for regions | — | ✓ | ✓ |
| Hide the widget on mobile or on specific pages | ✓ | ✓ | ✓ |
| No “Powered by Talkoly” label | — | — | ✓ |
| Reply from anywhere | |||
| Reply from Telegram, photos both ways | ✓ | ✓ | ✓ |
| Viber, Facebook Messenger and Instagram in one inbox | — | — | ✓ |
| Dashboard as an app on your phone, with push notifications | ✓ | ✓ | ✓ |
| Sound and browser notifications | ✓ | ✓ | ✓ |
| Email notifications | ✓ | ✓ | ✓ |
| Quick replies like “/delivery” | 5 | Unlimited | Unlimited |
| Team notes inside a conversation | ✓ | ✓ | ✓ |
| Hand a conversation over to a colleague | — | ✓ | ✓ |
| Departments (sales, support, wholesale) | — | ✓ | ✓ |
| Working hours and an auto-reply outside them | ✓ | ✓ | ✓ |
| Help articles and suggestions for customers in the chat | — | ✓ | ✓ |
| Help center on your website | — | — | ✓ |
| Selling in the chat | |||
| Products from a Prom, Rozetka, Horoshop or Google Merchant feed | — | ✓ | ✓ |
| Products shown while the customer waits for a reply | — | ✓ | ✓ |
| Product cards from the operator in 2 clicks | — | ✓ | ✓ |
| “Catch the Gifts” mini-game for those who wait | — | ✓ | ✓ |
| “We’ll let you know when it’s back or cheaper” | — | ✓ | ✓ |
| monobank / LiqPay invoice and “✅ Paid” in the conversation | — | ✓ | ✓ |
| Pay in instalments: monobank, PrivatBank | — | — | ✓ |
| Checkbox fiscal receipts | — | — | ✓ |
| Fast reply guarantee with a promo code | — | ✓ | ✓ |
| UTM tags (labels in a link that show where a visit came from) on links from the chat | — | ✓ | ✓ |
| Made for Ukraine | |||
| “Air raid” mode for your region | — | ✓ | ✓ |
| “No power” mode and power cut schedule | — | ✓ | ✓ |
| Minute of silence at 9:00 | ✓ | ✓ | ✓ |
| Nova Poshta tracking number with status for the customer | — | ✓ | ✓ |
| Delivery form: city and Nova Poshta branch | — | ✓ | ✓ |
| “Ask a friend” — a second person in the conversation | — | ✓ | ✓ |
| Review requests for Google, Prom, Hotline | — | ✓ | ✓ |
| “National Cashback”, “Winter eSupport” and “eSupport” badges on products | — | ✓ | ✓ |
| SMS to customers via TurboSMS | — | — | ✓ |
| CRM & marketing | |||
| Customer contacts, history, search | ✓ | ✓ | ✓ |
| Tags and custom customer fields | — | ✓ | ✓ |
| Deals: a board from “New” to “Won” | — | — | ✓ |
| Tasks and reminders in the dashboard and Telegram | — | — | ✓ |
| Rule-based chat invitations | — | — | ✓ |
| Scenarios: automatic messages based on visitor behavior | — | — | ✓ |
| Pop-ups and bars with discounts | — | — | ✓ |
| Follow-up messages to customers | — | — | ✓ |
| Webhooks (automatic data sending to other tools) with HMAC signature | — | — | ✓ |
| Export contacts and conversations to CSV | — | ✓ | ✓ |
| Analytics & control | |||
| Conversations, reply speed, ratings, heat map | ✓ | ✓ | ✓ |
| Revenue from chat, conversion, average order value | — | — | ✓ |
| Where buyers come from: ads, search, social media | — | — | ✓ |
| Lost customers and who to call back | — | — | ✓ |
| Common topics and unanswered questions | — | — | ✓ |
| Analytics during air raids and power cuts | — | — | ✓ |
| Weekly report and alerts for the owner | — | — | ✓ |
| Operator leaderboard | — | ✓ | ✓ |
| Mystery shopper | — | — | ✓ |
| Team scoreboard on a screen | — | — | ✓ |
| Team & security | |||
| Roles: owner, administrator, operator | ✓ | ✓ | ✓ |
| Access rights: what each operator can see | — | Basic | ✓ |
| Hide phone numbers and emails from operators | — | — | ✓ |
| Team chat with channels and @mentions | — | — | ✓ |
| Anti-spam: block by IP and stop words | ✓ | ✓ | ✓ |
| Bot protection | ✓ | ✓ | ✓ |
| Support | Telegram, during working hours | Telegram, priority | |
Questions about plans
What happens after the 14 free days?
We’ll remind you 3 days before. If you don’t choose a plan, your account moves to Start on its own: the chat keeps working, and your conversations, contacts and settings are saved. You can switch back to a paid plan any time.
How can I pay?
With a card from any Ukrainian bank, Apple Pay or Google Pay — or by invoice for a sole proprietor (FOP) or a company (LLC). After payment we send you a completion certificate (a short document confirming the service).
Why doesn’t the price depend on the number of conversations?
Because more conversations mean more sales. We don’t want you to be afraid of turning the chat on for every page. The only limits are on operators and websites.
Can I change my plan in the middle of the month?
Yes. When you move to a more expensive plan, you only pay the difference for the days left. When you move to a cheaper one, the new price starts from the next billing period.
Can I get a refund?
Yes, within 14 days after your first payment — in full, no questions asked. Details are in the public offer.
Do you work with VAT?
The prices shown are final — that’s what you pay. If your business is registered for VAT, please check the terms with us via contacts.
How to choose a live chat plan
Talkoly live chat pricing is in hryvnias and doesn’t depend on how many conversations you have. The only limits are agents and websites. So start with two questions: how many people will answer customers, and how many sites will run the chat?
Which plan fits you
- Start, 0 ₴ — one site and one agent. Chat, Telegram replies, customer contacts and 30 days of chat history. Free forever.
- Business, 499 ₴ per month — for a store that wants to sell in chat: products from your feed, monobank and LiqPay invoices, Nova Poshta tracking, air raid and blackout modes. Up to 3 agents and 3 sites.
- Pro, 999 ₴ per month — for teams and several stores: Viber, Instagram and Facebook in one inbox, CRM, sales analytics and an AI assistant. Up to 10 agents, unlimited sites.
You pay per account, not per agent
Many live chat tools charge for every seat. With Talkoly, you pay for the account, and agents are included in the plan. Say three people answer chats in your store. On Business, all three work for 499 ₴ a month in total — not 499 ₴ each. If the team grows to four or more, simply move to Pro, which covers up to 10 agents.
Free trial and yearly billing
For the first 14 days you get every Pro feature for free, with no card. We’ll remind you 3 days before the trial ends. If you don’t pick a plan, your account moves to Start on its own: the chat keeps working, and your conversations, contacts and settings stay put.
Paying yearly saves 20%. Business comes to 399 ₴ per month — 4 788 ₴ a year, saving 1 200 ₴. Pro comes to 799 ₴ per month — 9 588 ₴ a year, saving 2 400 ₴.
Switching plans
You can change plans at any time, even mid-month. Upgrade, and you only pay the difference for the days left. Downgrade, and the new price starts from the next billing period. You can get a full refund within 14 days of your first payment.
Want to see what a paid plan actually gives you? Have a look at payments in chat and the CRM for online stores. If the basics are enough for now, start with our free live chat.
Try Talkoly on your website
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