A shopper asks a question — the chat shows products, takes payment through monobank and shares the delivery tracking number. You reply from Telegram, wherever you are.
No complicated setup and no developers needed. Pick a plan to see what it includes.
Customers write to you right from the product page — no phone calls, no sign-up.
Free 📲Reply from TelegramThe message arrives in Telegram. Just reply to it — the customer sees your answer on the site.
Free 👀Who’s on your siteSee which page a person is viewing and which city they’re in. You can message them first.
Free 🌙Requests at nightWhile you sleep, the chat asks visitors to leave a phone number. In the morning, no message is lost.
Free 🕯Minute of silenceEvery day at 9:00 the chat reminds visitors of the nationwide minute of silence and mutes dashboard sounds for a minute.
Free 🚨“Air raid” modeDuring an air raid alert in your city, the chat warns customers and collects phone numbers. Alert data comes automatically from alerts.in.ua.
Business 🔦No powerTurn it on with one click or by your power cut schedule — customers see that the reply will come later.
Business 🛍Upsells while the customer waitsWhile an operator is typing, the chat shows similar products from your catalog.
Business 🎮“Catch the Gifts” mini-gameWhile waiting, the customer plays and wins a promo code. Waiting isn’t boring — and people buy more often.
Business 💳Payment in chatSend a monobank or LiqPay invoice — the customer pays, and “✅ Paid” appears in the chat.
Business 📦Nova Poshta trackingThe waybill number and parcel status — right in the conversation. Customers stop asking “where’s my parcel?”.
Business ⏱Fast reply guarantee“We’ll reply in 60 seconds — or you get a discount.” Customers see that you’re waiting for them.
Business 👥Ask a friendA customer invites their wife or a friend into the chat — you answer both at once.
Business 📨Viber, Instagram, FacebookAll messengers in one window with your website chat. No more switching between apps.
Pro 📋Customers and dealsEvery customer’s history and “call back tomorrow” reminders — a simple CRM (customer list with deals) inside the chat.
Pro 🤖AI assistantAnswers from your help articles when nobody is around. If it doesn’t know, it honestly passes the chat to people.
Pro 🧩Instalments and receiptsPay in instalments with monobank and PrivatBank, Checkbox fiscal receipts — in the same conversation.
Pro 🕵️Mystery shopperThe service writes to your chat as a customer and shows how fast and how well your operators reply.
Pro 🌍16 chat languagesUkrainian, English, Polish, German… or automatically in the visitor’s language.
Free 🧾Plugins in 2 minutesReady-made plugins for WordPress and OpenCart, guides for Horoshop, Prom and Tilda.
FreeIn hryvnias, with no hidden extras. Your first 14 days include every Pro feature for free, no card needed.
To try the chat on one website.
For a store that wants to sell in the chat.
For a team and several stores.
We built Talkoly for Ukrainian stores. The chat keeps working during air raids and power cuts, sends the Nova Poshta tracking number by itself, takes monobank payments and lets a customer ask family for advice right in the conversation.
It tells the customer that your team is in a shelter and collects phone numbers. When the all-clear sounds, you get a list of who to call back first.
monobank or LiqPay in one click, a Checkbox fiscal receipt, and a Nova Poshta delivery status the customer sees right in the chat.
One link in Viber or Telegram, and the second person joins the conversation.
After 15 seconds of waiting, the chat shows similar products from your product feed.
“Morning” cup420 ₴
“Poppy” jug1 450 ₴
“Honey” bowl560 ₴If you’re late, the customer gets a promo code automatically. You set the waiting time and the discount yourself: 30 seconds and 3% off, or 5 minutes and 10% off.
Talkoly writes to your chat as if it were a customer and rates the answers. Only the owner sees the report.
The chat knows your power cut schedule and warns people in advance that replies may be slower.
Messages from your website arrive in your Telegram bot. Hit reply — and the customer sees your answer on the site.
Do you have a 2-litre jug?Yes, the “Poppy” is exactly 2 L — we can ship it today
You see who they are: their city, the page they’re on, which ad brought them and what they’ve already looked at.
The message arrives in your bot with the website name. Hit reply — the customer sees your answer on the site. No need to keep the dashboard open.
Product cards from your feed in two clicks: photo, price, “in stock”, and a “National Cashback” badge.
monobank or LiqPay right in the chat. “✅ Paid” appears on its own, and the deal moves to “Won”.
A Nova Poshta tracking number with live status — and after delivery, a request to leave a review on Google or Prom.
Stores usually pay separately for a CRM, mailings, reminders and a team chat. Talkoly already has all of it — no extra fees and no setup.
How much your chats earned, which ads bring people in, where customers leave without an answer, and which team member replies fastest.
In hryvnias, with no hidden extras. Your first 14 days include every Pro feature for free, no card needed.
To try the chat on one website.
For a store that wants to sell in the chat.
For a team and several stores.
| Feature | Start | Business | Pro |
|---|---|---|---|
| Operators | 1 | 3 | 10 |
| Websites | 1 | 3 | Unlimited |
| Conversation history | 30 days | Full | Full |
| Live chat and replies from Telegram | ✓ | ✓ | ✓ |
| Who’s on the site | ✓ | ✓ | ✓ |
| Leads at night and working hours | ✓ | ✓ | ✓ |
| Minute of silence at 9:00 | ✓ | ✓ | ✓ |
| 16 chat languages | ✓ | ✓ | ✓ |
| 🚨 Air raid mode for your region | — | ✓ | ✓ |
| 🔦 Power outage mode | — | ✓ | ✓ |
| 🎮 Mini-game with a promo code | — | ✓ | ✓ |
| 🛍 Products while the customer waits | — | ✓ | ✓ |
| 💳 monobank / LiqPay payments in chat | — | ✓ | ✓ |
| 📦 Nova Poshta tracking with status | — | ✓ | ✓ |
| ⏱ Fast reply guarantee | — | ✓ | ✓ |
| 👥 Ask a friend | — | ✓ | ✓ |
| 📨 Viber, Instagram, Facebook | — | — | ✓ |
| 📋 Deals, tasks, reminders | — | — | ✓ |
| 📊 Analytics and a Monday report | — | — | ✓ |
| 🤖 AI assistant | — | — | ✓ |
| 🕵️ Mystery shopper | — | — | ✓ |
| 🧩 Pay in parts and Checkbox receipts | — | — | ✓ |
| 📣 Pop-ups and repeat mailings | — | — | ✓ |
| 🔗 Webhooks | — | — | ✓ |
| 🏷 No “Powered by Talkoly” label | — | — | ✓ |
Everything you need to sell in chat — from a Ukrainian team, paid in hryvnias. And features that Jivo only unlocks in its paid version are in Talkoly from day one.
| Talkoly | Jivo | |
|---|---|---|
| Who makes it | A Ukrainian company, billing in hryvnias | Developer originally from the aggressor state |
| Who’s on the site right now | ✓ Yes | Professional version only |
| Topic buttons in the chat | ✓ Up to 6 topics | Professional version only |
| Customer rates the conversation | ✓ Yes | Professional version only |
| Rule-based invitations and a “please wait” message | ✓ Yes | Professional version only |
| Departments | ✓ Yes | Professional version only |
| Products in the chat while the customer waits | ✓ Yes, from your feed | No |
| Mini-game while waiting | ✓ Yes | No |
| “Air raid” and “No power” modes | ✓ Yes, by region | No |
| Nova Poshta tracking from the conversation | ✓ Yes | No |
| Deals, reminders and team chat | ✓ Yes | Professional version only |
| Operator replies from Telegram | ✓ Yes | Mobile app |
Sign up, add your website and paste one line of code before </body>. The dashboard has step-by-step guides for Horoshop, Prom.ua, OpenCart, WordPress, Tilda and Shopify. It notices on its own when the chat appears on your site.
From the XML product feed (a file with your product list) that you already have for Prom.ua, Rozetka or Google Merchant. Paste its link in the “Products” section — we refresh it every 6 hours. Without a feed, an operator can still send a product card using a link to the product page.
Yes. Messages arrive in Telegram with the website name, the page and the customer’s city. Just reply to the message — the customer sees your answer in the chat on your site.
No. The widget weighs about 35 KB, loads after your page and runs in an isolated Shadow DOM (a sealed-off area of the page), so it doesn’t affect your PageSpeed score or break your site’s styles. The game and other extras load only when needed.
Replace the Jivo code with the Talkoly code, set up a greeting and connect Telegram — it takes about 5 minutes. Step-by-step guide.
Talkoly is live chat for websites, built for Ukrainian online stores. Shoppers message you straight from a product page — no phone calls, no sign-up. You can see which page they are on, which city they are in and which ad brought them. You can even start the conversation yourself. And you reply wherever it suits you: in the dashboard, in the app on your phone, or right inside Telegram.
Every website message lands in your Telegram bot with the site name, page and the customer’s city. Hit reply, and the customer sees your answer in the chat widget on your site. No need to keep the dashboard open. That makes it a good fit for a small shop where the owner handles both questions and packing orders. See how it works on the Telegram live chat page.
A basic chat widget just collects messages. Talkoly takes the buyer further. While an agent is typing, the chat shows similar products from your Prom, Rozetka or Google Merchant feed. Then you send a monobank or LiqPay invoice, and “✅ Paid” appears in the conversation. Once the parcel ships, the customer sees the Nova Poshta tracking number and delivery status. Your live chat for an online store becomes a real sales channel, not just a help desk. Learn more about payments in chat.
As your team grows, the Pro plan adds Viber, Instagram and Facebook in one inbox, a simple CRM with deals and reminders, an AI assistant that answers from your knowledge base, and a weekly sales report.
We know what running a store in Ukraine looks like today. So the chat has features you won’t find elsewhere:
Read more on the air raid and blackout mode page.
Setup takes a few minutes. Sign up, add your site and paste one line of code. There are ready-made plugins for WordPress and OpenCart, plus step-by-step guides for Horoshop, Prom, Tilda and Shopify. The widget weighs about 35 KB and loads after your page, so it won’t slow your site down. The chat speaks 16 languages or picks the visitor’s language automatically.
The Start plan is free forever: one agent, one site, chat and Telegram replies. For the first 14 days you get every Pro feature, no card required. You pay per account, not per agent. Compare features and live chat pricing on the plans page.
Sign up, add one line of code, connect Telegram. Your first 14 days include all features at no cost.
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