Live chat for Horoshop

How to install the chat on Horoshop

Horoshop (a popular Ukrainian store builder) lets you add your own code to every page of your store. That’s all the chat needs.

1. Sign up for Talkoly and add your store — its name and domain.
2. In your dashboard, open Settings → Sites → your site and copy the line of code. Your site ID is already in it.
3. In the Horoshop admin panel, go to Settings → Integrations → “Additional code in <body>” (in some versions this block is called “Third-party scripts”).
4. Paste the code and save your changes.
5. Open your site, go back to your Talkoly dashboard and click “Check installation”.

The code looks like this — instead of ID, you’ll see your site’s number:

<script src="https://talkoly.com/w.js" data-site="ID" async></script>

The widget loads after the main content of the page, so your store won’t get slower. Guides for other platforms are on the chat installation page.

Horoshop products right in the conversation

Horoshop creates a product feed for your store — a file with all your products, prices and photos that other services can read. On the Business plan, Talkoly pulls in this feed, and the chat starts working like a salesperson, not just a window for questions.

• Product cards from the operator. A customer asks about a size or color — the operator finds the product and sends a card with a photo and price in one click.
• Products shown while the customer waits. While the operator types a reply, the chat shows similar items from your catalog.
• “We’ll let you know when it’s back or cheaper.” If the product isn’t available, the customer leaves a contact and doesn’t go to a competitor for good.
• Badges on products, such as “National Cashback” (a Ukrainian government cashback program), so the buyer sees what matters right away.

What a Horoshop store gets

Besides the chat itself, Talkoly handles the everyday tasks of a Ukrainian online store right where the customer is already writing:

• A monobank or LiqPay invoice in the conversation. The customer pays, and “✅ Paid” appears in the chat automatically. The money goes straight to your own card payment account.
• Nova Poshta waybills (TTN) with status, plus a delivery form where the customer picks a city and branch. Nova Poshta is Ukraine’s largest delivery service.
• Who’s on your site right now. See the page, city and traffic source, and message a visitor first.
• “Air raid” and “Power cut” modes. The chat explains to customers why replies are delayed and collects phone numbers.
• Viber, Facebook Messenger and Instagram Direct in one inbox with your website chat.
• Review requests for Google, Prom or Hotline after a good conversation.

When nobody is available, the offline form collects a phone number, Telegram or email, so no evening message gets lost.

How much it costs

Compare all plan features →

Frequently asked questions

Your store is on a different platform? See the guides for Prom.ua, OpenCart and WordPress and WooCommerce, or the main page about live chat for your website.