A tawk.to alternative for online stores
tawk.to is a free chat with unlimited team members. Talkoly also has a plan that costs 0 ₴ forever — plus sales tools for stores in Ukraine: payments, waybills and an air-raid mode.
0 ₴ forever
The Start plan: 1 operator, 1 website, who’s on your site, an offline form and replies from Telegram.
Sell in the chat
Products from your feed, monobank or LiqPay invoices and Nova Poshta waybills in one conversation.
5 minutes to switch
Replace one line of code and connect Telegram. Your customers won’t notice a thing.
Why people look for a tawk.to alternative
tawk.to is one of the best-known free live chats. The core chat is free, and there’s no limit on team members. For many websites that’s all they need, which is why tawk.to is so popular.
Online stores, though, often want more from a chat than a conversation. They want to sell: show a product, send an invoice, create a shipping label. tawk.to makes its money from paid add-ons priced in dollars. For example, removing the “Powered by” line from the widget is a separate add-on, bought for each website.
Talkoly works differently. The free Start plan covers the basics. As your store grows, the Business plan at 499 ₴ a month adds sales tools: monobank and LiqPay payments in chat, Nova Poshta waybills, a mini-game with a promo code for customers who are waiting, and an air-raid and blackout mode.
Talkoly vs tawk.to at a glance
| Talkoly | tawk.to | |
|---|---|---|
| Free chat | ✓ Start, forever: 1 operator, 1 website | ✓ Forever, unlimited team members |
| Pricing model | A plan per account: 499 ₴ or 999 ₴ a month | Paid add-ons, bought per website |
| Currency | Ukrainian hryvnias (UAH) | Dollars ($) |
| No “Powered by” line | ✓ On the Pro plan | Paid add-on |
| Telegram | ✓ Operators reply to website chats from a bot | A Telegram bot as an incoming channel in the tawk.to inbox |
| Apps for operators | ✓ Dashboard installs as a phone app, push notifications | ✓ iOS, Android, macOS, Windows |
| Products from your feed while customers wait | ✓ From the Business plan | Not listed on their site |
| monobank / LiqPay invoices in chat | ✓ From the Business plan | Not listed on their site |
| Nova Poshta waybills in chat | ✓ From the Business plan | Not listed on their site |
| Air-raid and blackout mode | ✓ From the Business plan | Not listed on their site |
| Hired chat agents | — | ✓ A paid service, billed by the hour |
Information about tawk.to comes from its official website as of October 2026. Prices and features may change.
Which one fits you better
Stay with tawk.to if you need a free chat for a large team. You can add as many people as you like at no cost. Another plus: you can hire tawk.to agents to answer chats for you. For a blog, a service business or a website outside Ukraine, that’s convenient.
Talkoly fits better if you run an online store in Ukraine. The chat helps you sell, not just answer: it shows products from your feed, sends invoices and waybills and gives a promo code to customers who wait. You can reply from Telegram without a separate app. You pay in hryvnias, with invoices for sole proprietors (FOP) and companies. For more options, read our article on tawk.to alternatives.
How to switch from tawk.to in 5 minutes
- Sign up for Talkoly. Add your website: name, domain and chat colour.
- Replace one line of code. Find the tawk.to widget code on your site (usually in the site header or a plugin) and paste the Talkoly code from your dashboard in its place. Platform guides are in plugins and installation.
- Connect Telegram. One button in the dashboard, and new messages arrive in a bot. Reply to them, and the customer sees your answer on the website.
- Set up a greeting and topic buttons. For example, “Delivery”, “Payment”, “Returns”. Customers explain what they need faster.
Want to see the result first? Use the preview on your own website — no code needed.
Frequently asked questions
Is Talkoly really free?
Yes. The Start plan costs 0 ₴ and doesn’t run out after a month. It includes 1 operator, 1 website, replies from Telegram, an offline form and 30 days of chat history.
What if I have several operators?
Business costs 499 ₴ a month for up to 3 operators and 3 websites. Pro costs 999 ₴ a month for up to 10 operators and unlimited websites. The price is for the whole account, not per person.
Can I remove the Talkoly label from the widget?
Yes. On the Pro plan the widget works without the “Powered by Talkoly” line.
Does Talkoly work on Shopify, WordPress and Tilda?
Yes. The widget installs with one line of code on any website, and the dashboard has guides for popular platforms.
Can I try the paid features?
Yes. For the first 14 days every Pro feature is available without a card. After that the account moves to the free Start plan on its own.
Comparing several tools? See our live chat comparison.
14 days of every feature, no card needed. See pricing