A mini-game in the chat: shoppers wait with a smile
Your operator is busy and the customer is getting impatient? Offer them a short “Catch the Gifts” game with a promo code as the prize. A minute of waiting becomes pleasant instead of a reason to close the tab.
“Catch the Gifts”
A simple game right in the chat window: gifts fall from the top and the shopper catches them. Nothing to download, no sign-up.
The prize is a promo code
You decide what discount to give. A promo code gives people a reason to place the order with you.
Fast-reply guarantee
Promise to reply within a set time. If you don’t make it, the customer automatically gets a promo code.
What gamification is and why a chat needs it
Gamification means adding a bit of play to an everyday action: points, prizes, a small challenge. People find it easier to wait when they have something to do.
Picture this: it’s Friday evening, a pet store has one operator and five conversations at once. A new customer asks about cat food and sees “Please wait”. With nothing else on screen, they’ll most likely go look somewhere else. With the mini-game, they catch gifts, win a 5% promo code, and now have a reason to wait for your reply.
How the mini-game works
- A customer writes in the chat, and the operator hasn’t replied yet.
- The chat offers a short “Catch the Gifts” game — the shopper decides whether to play.
- Based on the result, the customer gets the promo code you set up in advance.
- The operator replies — and can already see in the conversation that the customer won a discount.
The game doesn’t get in the way of the conversation: as soon as the operator writes, the customer sees the message as usual.
A promo code is also a gentle nudge to buy right now. Someone who has won a discount on a dog collar or a phone case is less likely to put the purchase off “for later” and less likely to go comparing prices in other stores. And the operator can start the reply not with an apology for the delay, but with congratulations: “Congrats on your win! Let me show you where to use it.”
Two more ways to make waiting easier
- Fast-reply guarantee with a promo code. You promise, for example, to reply within 2 minutes. If the operator doesn’t make it, the customer gets a promo code. It’s an honest promise that also keeps your team on its toes.
- Products while the customer waits. If you’ve connected a product feed — a file with a list of your products that Prom, Rozetka, Horoshop (a popular Ukrainian store builder) or Google Merchant can create — the chat shows similar items from your catalog. More about this on the upselling in chat page.
Just need a wheel for a giveaway or promo? Try our free spin the wheel tool.
How to turn it on
- Sign up for Talkoly and add the live chat to your website.
- Create a promo code in your store (in Horoshop, Prom, WooCommerce or any other platform).
- In your Talkoly dashboard, turn on the mini-game and enter that promo code.
- If you like, also turn on the fast-reply guarantee and product suggestions.
To keep waiting times short, reply from your phone via Telegram, and at night the AI assistant can handle some of the questions.
Frequently asked questions
Won’t the game annoy shoppers?
The game is only offered while the customer is waiting. Anyone who doesn’t want to play just doesn’t tap it. It doesn’t interfere with the conversation.
Who decides the discount size in the promo code?
You do. You create the promo code in your own store and simply enter it in Talkoly. That way you control how much you give away.
Does the game work on phones?
Yes. The game opens right in the chat window on your website, so it works on both computers and smartphones. The customer doesn’t need to install anything.
Which plan includes the chat mini-game?
The Business plan (499 ₴ per month) and Pro. You can try it free for the first 14 days after sign-up, with no card needed.
14 days of all features, no card needed. Plans are on the pricing page