A Tidio alternative with unlimited conversations
Tidio prices its plans by how many conversations you handle. Talkoly charges a flat price per account, and conversations and visitors are unlimited on every plan — including the free one.
No conversation limits
Conversations and visitors are unlimited on every plan. A busy day doesn’t push you into a higher tier.
One price per account
0 ₴, 499 ₴ or 999 ₴ a month. You know the amount in advance.
5 minutes to switch
Replace one line of code and connect Telegram. Your customers won’t notice a thing.
Why people look for a Tidio alternative
Tidio is a popular customer service platform for small and mid-sized businesses. It combines live chat with Lyro, an AI agent, and Flows, a no-code automation builder. It also connects to Messenger, Instagram, WhatsApp, Telegram, Gmail and Outlook. It’s a strong product, and many stores use it.
The question people usually ask is about cost. Tidio’s plans are priced in US dollars and scale with usage. The free plan includes 50 billable conversations a month — a conversation counts once a human agent replies. Lyro is billed by AI conversations, and Flows by the number of visitors reached. When traffic grows, it can be hard to predict next month’s bill.
Talkoly takes a simpler approach. You pick a plan for the whole account, and the number of conversations doesn’t matter. On top of that, Talkoly has features built for online stores in Ukraine: monobank and LiqPay invoices in chat, Nova Poshta waybills and an air-raid and blackout mode.
Talkoly vs Tidio at a glance
| Talkoly | Tidio | |
|---|---|---|
| Pricing model | Flat price per account | Plans based on billable conversations; AI and Flows billed by usage |
| Currency | Ukrainian hryvnias (UAH) | US dollars |
| Free plan | ✓ 1 operator, 1 website, unlimited conversations | ✓ 10 seats, 50 billable conversations a month |
| Free trial, no card | ✓ 14 days of all Pro features | ✓ 7 days |
| AI | AI assistant on the Pro plan | ✓ Lyro AI agent, billed by AI conversations |
| Telegram | ✓ Operators reply to website chats from a bot, on every plan | Telegram as a customer channel in the inbox |
| Instagram, Facebook in one inbox | ✓ Plus Viber, on the Pro plan | ✓ Plus WhatsApp |
| monobank / LiqPay invoices in chat | ✓ From the Business plan | Not listed on their site |
| Nova Poshta waybills in chat | ✓ From the Business plan | Not listed on their site |
| Air-raid and blackout mode | ✓ From the Business plan | Not listed on their site |
Information about Tidio comes from its official website as of October 2026. Prices and features may change.
Which one fits you better
Choose Tidio if you want an AI agent to handle a large share of questions on its own, or you need a visual automation builder. Its free plan is also more generous on seats: up to 10 team members, while the Talkoly free plan has one operator. If your store sells internationally and has a modest chat volume, Tidio is a good fit. It also supports WhatsApp, which Talkoly doesn’t list in its inbox.
Talkoly fits better if you run an online store in Ukraine and want predictable costs. A promotion that doubles your chats doesn’t change your bill. While a customer waits, the chat shows products from your feed and can offer a mini-game with a promo code. Operators send invoices and waybills without leaving the conversation, and reply from Telegram, which they already use.
How to switch from Tidio in 5 minutes
- Sign up for Talkoly. Add your website: name, domain and chat colour.
- Replace one line of code. Remove the Tidio widget code or plugin from your site and paste the Talkoly code from your dashboard instead. Guides for Shopify, WordPress, WooCommerce, OpenCart and Tilda are in plugins and installation.
- Connect Telegram. One button in the dashboard, and new messages arrive in a bot. Reply to them, and the customer sees your answer on the website.
- Move your quick replies. Copy your saved answers into Quick replies and insert them with “/”.
Keep your Tidio account for a few days so you can finish old conversations and export the contacts you need.
Frequently asked questions
Does Talkoly limit the number of conversations?
No. Conversations and visitors are unlimited on every plan, including the free Start plan.
How much does Talkoly cost?
Start is 0 ₴ forever. Business is 499 ₴ a month for up to 3 operators and 3 websites. Pro is 999 ₴ a month for up to 10 operators and unlimited websites. With yearly billing it’s 399 ₴ and 799 ₴ a month.
Does Talkoly have an AI chatbot?
Yes. The Pro plan includes an AI assistant and scenarios that send automatic messages based on visitor behaviour.
Will I lose my Tidio conversations?
No. Your old conversations stay in your Tidio account. New messages go to Talkoly as soon as you replace the code.
Comparing several tools? See our live chat comparison.
14 days of every feature, no card needed. See pricing