A JivoChat alternative: switch in 5 minutes
Talkoly is a live chat for websites from a Ukrainian company. Features that JivoChat reserves for paid plans, like seeing who’s on your site, are free in Talkoly.
Free where it matters
See who’s on your site, message visitors first, topic buttons and spam protection — on the free plan.
One price per account
Not per agent. Up to 3 operators for 499 ₴ a month, up to 10 for 999 ₴.
5 minutes to switch
Replace one line of code and connect Telegram. Your customers won’t notice a thing.
Why people look for a JivoChat alternative
JivoChat is a well-known live chat with a free plan and three paid plans: Basic, Professional and Enterprise. It covers a lot: live chat, messengers, telephony, a CRM and video calls on the top plan. Many businesses have used it for years.
The reason people look around is usually how features are split. In JivoChat, real-time visitor monitoring, proactive invitations, pre-chat buttons and anti-spam protection start from the paid Basic plan. Paid plans are priced per agent per month, in dollars, with VAT added at checkout. As the team grows, so does the bill.
In Talkoly, seeing who’s on your site, messaging a visitor first, topic buttons, conversation ratings and spam protection are all included in the free Start plan. Paid plans are priced per account. For stores in Ukraine there are also monobank and LiqPay invoices in chat, Nova Poshta waybills and an air-raid and blackout mode.
Talkoly vs JivoChat at a glance
| Talkoly | JivoChat | |
|---|---|---|
| Pricing model | Per account: up to 3 operators for 499 ₴, up to 10 for 999 ₴ a month | Per agent per month |
| Currency | Ukrainian hryvnias (UAH) | Dollars ($), VAT added at checkout |
| Free plan | ✓ Start, forever | ✓ With fewer features |
| Free trial | ✓ 14 days of all Pro features, no card | ✓ 14 days |
| Who’s on your site right now | ✓ On every plan | From the paid Basic plan |
| Topic buttons before the chat | ✓ On every plan | From the paid Basic plan |
| Anti-spam protection | ✓ On every plan | From the paid Basic plan |
| Proactive invitations | ✓ Message first on every plan, rule-based on Pro | From the paid Basic plan |
| Operators reply from Telegram | ✓ By replying in the bot, on every plan | Not listed on their site |
| Telephony and video calls | — | ✓ Professional and Enterprise plans |
| monobank / LiqPay invoices and Nova Poshta waybills | ✓ From the Business plan | Not listed on their site |
Information about JivoChat comes from its official website as of October 2026. Prices and features may change.
Which one fits you better
Stay with JivoChat if you need telephony, video calls or WhatsApp in the same tool as your chat, or a mobile SDK and chat API for your own app. These come with JivoChat’s Professional and Enterprise plans, and Talkoly doesn’t offer them.
Talkoly fits better if you run an online store, especially in Ukraine, and want the essentials without paying per agent. The free plan already shows who’s on your site and lets you message them first. On Business, the chat shows products from your feed while a customer waits, and operators send invoices and waybills in two clicks. On Pro, Viber, Instagram and Facebook arrive in one inbox, with a CRM, sales analytics and an AI assistant.
How to switch from JivoChat in 5 minutes
- Sign up for Talkoly. Add your website: name, domain and chat colour.
- Replace one line of code. Remove the JivoChat widget script from your site and paste the Talkoly code from your dashboard in the same place. Guides for Shopify, WordPress, WooCommerce, OpenCart and Tilda are in plugins and installation.
- Connect Telegram. One button in the dashboard, and new messages arrive in a bot. Reply to them, and the customer sees your answer on the website.
- Move your quick phrases. Copy them into Quick replies and insert them in the chat with “/”.
Change the code at a quiet time, such as early in the morning. Keep your JivoChat account for a few days so you can finish old conversations and export the contacts you need. A more detailed guide is in our article on switching from Jivo.
Frequently asked questions
Will I lose customers while switching?
No. As soon as you replace the code, the chat on your site changes instantly, and new messages go to Talkoly. Old conversations stay in your JivoChat account.
How long does the switch take?
About 5 minutes: sign up, replace one line of code and connect Telegram.
How much does Talkoly cost?
Start is free forever. Business is 499 ₴ a month and Pro is 999 ₴ a month, for the whole account rather than per agent. With yearly billing it’s 399 ₴ and 799 ₴ a month.
Will the chat slow down my website?
No. The widget loads after the page, so it doesn’t affect speed or PageSpeed.
Comparing several tools? See our live chat comparison.
14 days of every feature, no card needed. See pricing