A HelpCrunch alternative for online stores
Talkoly is a live chat for websites built by a Ukrainian company. You pay per account, not per operator, and there is a free plan that never expires.
One price per account
Up to 3 operators for 499 ₴ a month, up to 10 for 999 ₴. Adding a colleague doesn’t change the bill.
Free forever
The Start plan: 1 operator, 1 website, replies from Telegram. Not a trial.
5 minutes to switch
Replace one line of code and connect Telegram. Your customers won’t notice a thing.
Why people look for a HelpCrunch alternative
HelpCrunch is a solid customer support platform. It combines live chat, a knowledge base, a chatbot, pop-ups and email marketing in one place, and many teams are happy with it. Still, some businesses look for another option, and the reasons are usually practical.
The first is the pricing model. HelpCrunch charges per team member, with prices shown in dollars. When you hire extra help for a busy season, the bill grows. With Talkoly you pay for the whole account: up to three operators on Business and up to ten on Pro, at a fixed price.
The second is getting started for free. HelpCrunch offers a 14-day trial with no credit card. Talkoly also gives you 14 days of every feature without a card — and afterwards your account moves to the free Start plan and keeps working.
The third is features for stores in Ukraine: monobank and LiqPay invoices right in the chat, Nova Poshta waybills, an air-raid and blackout mode and replies from Telegram.
Talkoly vs HelpCrunch at a glance
| Talkoly | HelpCrunch | |
|---|---|---|
| Pricing model | Per account: up to 3 operators for 499 ₴, up to 10 for 999 ₴ a month | Per team member |
| Currency | Ukrainian hryvnias (UAH) | Dollars ($) |
| Free plan | ✓ Start, forever: 1 operator, 1 website | Trial only |
| Free trial, no card | ✓ 14 days of all Pro features | ✓ 14 days |
| Annual discount | ✓ 20% | ✓ 20% |
| Operators reply from Telegram | ✓ By replying in the bot, on every plan | Telegram as an incoming channel in the shared inbox |
| Viber, Instagram, Facebook in one inbox | ✓ On the Pro plan | ✓ Yes |
| monobank / LiqPay invoices in chat | ✓ From the Business plan | Not listed on their site |
| Nova Poshta waybills in chat | ✓ From the Business plan | Not listed on their site |
| Air-raid and blackout mode | ✓ From the Business plan | Not listed on their site |
| Email marketing | Follow-up mailings on Pro | ✓ A full email marketing tool |
| Mobile SDKs for your own app | — | ✓ iOS, Android, React Native |
Information about HelpCrunch comes from its official website as of October 2026. Prices and features may change.
Which one fits you better
Choose HelpCrunch if you run a larger support team that handles email as actively as chat. Its strengths are a shared inbox for chat, email and messengers, proper email marketing and SDKs for mobile apps. If you sell software or a service worldwide and budget in dollars, it’s a sensible pick.
Talkoly fits better if you run an online store in Ukraine and want to sell right in the chat. While a customer waits for a reply, the chat shows products from your feed. An operator sends a monobank or LiqPay invoice and a Nova Poshta waybill without leaving the conversation. During an air raid or a power cut, the widget warns customers on its own. And your team can reply from Telegram, which they already use.
How to switch from HelpCrunch in 5 minutes
- Sign up for Talkoly. Add your website: name, domain and chat colour.
- Replace one line of code. Remove the HelpCrunch widget code from your site and paste the Talkoly code from your dashboard in its place. Guides for Horoshop, Prom.ua, OpenCart, WordPress, Tilda and Shopify are in plugins and installation.
- Connect Telegram. One button in the dashboard, and new messages arrive in a bot. Reply to them, and the customer sees your answer on the website.
- Move your saved replies. Copy your templates into Quick replies and insert them in the chat with “/”.
Don’t close your HelpCrunch account straight away. Keep it for a few days to finish old conversations and export the contacts you need.
Frequently asked questions
Can I use Talkoly for free?
Yes. The Start plan costs 0 ₴ forever: 1 operator, 1 website, replies from Telegram, who’s on your site right now and 30 days of chat history.
How much does Talkoly cost for a team?
Business is 499 ₴ a month per account for up to 3 operators and 3 websites. Pro is 999 ₴ a month for up to 10 operators and unlimited websites. With yearly billing it’s 399 ₴ and 799 ₴ a month.
Does Talkoly support messengers like HelpCrunch?
Yes. On Pro, Viber, Instagram and Facebook arrive in one inbox. Replies from Telegram are available on every plan, including the free one.
Will I lose my HelpCrunch conversations?
Your old conversations stay in your HelpCrunch account. New messages go to Talkoly as soon as you replace the code.
Will the chat slow down my website?
No. The widget loads after the page, so it doesn’t affect speed or PageSpeed.
Comparing several tools? See our live chat comparison.
14 days of every feature, no card needed. See pricing